A single Standard Support request includes
- two hours support time budget
- The question or problem description is sent by HelpDesk and is answered by HelpDesk, requesting/providing further information or clarification. More complex questions/issues have to be handled as multiple incidents or hourly based support.
- five business days maximum initial response time, although we usually answer within one to two business days)
After completing the purchase, please use the Helpdesk to submit your request.
By purchasing support, you agree to our Support Services Agreement