Description

Ideal for a corporation and a user of Technosoftware GmbH’s solutions on productive systems for which you want to get support for.

A Support Email Incident

• can be pre-purchased on an incident base.
• handles a single question or a very specific issue about one of Technosoftware GmbH’s solutions.
• The question or problem description is sent by email and is answered in a single email or in an email dialog, requesting/providing further information or clarification. More complex questions/issues have to be handled as multiple incidents, a phone/email incident or hourly based support.
• Each incident is further limited to an effort of four working hours.